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Questions about Citybox

Extra pillows, towels, duvets?

Available in our Citybox Host Office.

Extra bed or baby cot?

Available on request from our Citybox Host Office (extra beds are only possible in our twin— and double standard room categories).

Hair dryer?

Installed in all our bathrooms.


There is a kettle in the comunity Kitchen and you can borrow a kettle from the host Office for your entire stay. Free of charge!
(Subject to availability)

Check-in & check-out time?

Check-in is from 15:00, and check-out time is 12:00 at the latest. You can store luggage with us outside of these hours, in our luggage room in the lobby, free of charge.


You can store luggage with us in our luggage room, free of charge. Luggage is stored at your own responsibility.

Breakfast? Lunch? Dinner?

Our partner “JAJA” offers breakfast every day for 155 NOK per adult and 99 NOK for children up until the age of twelve.
Breakfast is open from 7:00 until 10:00 on weekdays, and 08:00-11:00 Sat-Sun. They also serve lunch until 17:00! Please notify the bar that you would like breakfast the next day('s) if you are a large group. :)

Please note that breakfast is not included in the room rate.


Unfortunately we do not have any TVs besides the ones located in our lobby. However, we have upgraded our wifi so that you should be able to stream whatever you prefer to your own device.

Door does not lock?

All of our doors lock automatically as long as they are properly closed. There is a delay of about 30 seconds before the automatic lock activates. Even though the door is always possible to open from the inside, it is still locked from the outside. Our Citybox Host can come along and check if you feel uncertain about the door being locked.

Is the tap water safe to drink?

Yes, it even tastes great!

I need a HUMAN!!!

Please press the calling button located next to the Host Office or at the main entrance to contact our staff.
We are staffed 24 hours a day.


Select the network "citybox.guest", open your preferred browser, accept our terms, and you're good to go. No password needed!

I need to exchange money!

Unfortunately we are not able to do currency exchange. We recommend the Bergen Tourist Information Center.

Where can I park?

Most of the street parking in and around the city center is regulated for residents only.
The nearest parking garage is Viken P-hus. Prices start at NOK 180,- per day, and is located right by the gas station Circle K above the street.

Where is Citybox Bergen?

Our sister hotel is located in the city center, across the street from Grieghallen.
The address is Nygårdsgaten 31.

Is the hotel eco-certified?

Yes, we are in the process of becoming Green Key certified. Read more here: